Landline

Line Features Explained

Landline Features

Call Barring

Call Barring allows customers to stop certain types of call being made from a line. Customers can choose to bar the following types of number by selecting the appropriate bars in the control panel;

UK Local and National Fixed Line Calls
(This bars calls to numbers starting 01, 02)

International Calls
(Generally calls starting in 00)

International High Risk
(Calls to Nigeria, Colombia, Russia, Bangladesh, India, Pakistan, Kuwait)

UK Mobile
(UK Mobile, Personal, Paging numbers, typically 07 numbers)

Services
(Typically number ranges 0820, 0844 0845, some 070, 076, 087, 0870, 0871)

Premium Rate
(Typically 09 numbers)

Please note that calls to Premium Rate and International High Risk numbers are barred by default. Heart Telecom may require the payment of deposit for the making of calls to Premium Rate or International High Risk destinations.

Call Barring is free.

Call Waiting

With Call Waiting, a gentle beep alerts the user that another call is coming in. The user has the option to end their original call and take the new call, swap between both calls, or continue with their current call. In the latter case, the caller will be asked to ring back later. Call Return '1471' can be used to ascertain the second caller's number, if available.

To switch Call Waiting on Dial * 4 3 #.

Taking a call and switching between calls;

to take a second call and, or switch between calls, press RECALL, when the call has finished, just hang up.
the command for switching between calls differs, to speak to the second caller press RECALL Then 2, to return to the first caller press RECALL then 1. (The telephone should have a recall button or similar)
when the call has finished just hang up.

To switch Call Waiting off Dial # 4 3 #

To check Call Waiting Dial *# 4 3 #

Call Waiting is £1.50 per month

Anonymous Call Rejection

Anonymous Call Rejection (ACR) is a feature that allows users to block calls from people who have withheld their numbers.

Anonymous Call Rejection is £3.50 per month

Call Sign

Call Sign allows users to distinguish between incoming calls on the same line. Users are provided with an Alternate Number (AN) to their existing Telephone Number. When the AN is dialled, the telephone connected to the line will ring with a different cadence to the normal ring tone. Users can thus determine whom the call is for, or who the caller is, prior to answering it.

Call Sign is £1.50 per month

Call Minder

Call Minder is a voice messaging service. This service answers calls and records messages on no reply or if engaged. Users can record their own greeting message and up to 30 messages can be stored - the maximum message length is 5 minutes.

Accessing Call Minder from your phone;

After dialling 1571 the User will be advised that they have x new messages and y saved messages.
In the main menu the User will be able to press 1 to listen to messages, press 2 for personnel options or press 4 for missed calls.
After reviewing any messages the User will be able to press 0 to return the call, press 1 to listen again, press 2 to save or skip or 3 to delete a message.
After the return call is completed the User will be returned to the post message review options.
After pressing 0 to select Call Return, the User may press # at any time to terminate the returned call and be returned to the Message Review menu (or missed call menu, as appropriate) in the same way as for the called party clearing the call.

Accessing from another phone

Dial your own phone number. On hearing the Call Minder greeting enter your PIN number.
Personal Options are:
Number of rings before answering
Record your personalised greeting message
Change PIN

Call Minder is £2.60 per month

Call Diversion

Call Diversion enables the user to have all calls diverted to another number - anywhere in the UK, most overseas destinations or a mobile phone.

A customer can choose to:

divert all calls
divert on no reply
or divert when the line is busy

A message is given to the caller when diverting on "no reply" is activated on occasions when the diverted to number returns an engaged tone.

Up to 8 calls can be diverted simultaneously.

Diverted calls are charged to customers at the standard rates which apply to the number dialled.

Call Diversion is £1.50 per month

Caller Display

Displays the callers number on a user handset if CLI is not withheld by the caller.

NOTE: The telephone number of the following types of calls cannot be received:

Charge card Calls
Most calls from outside the UK

Caller Display is £1.50 per month

Three Way Calling

The service allows users to speak to two other people at the same time even if one of them is abroad. The users can include or exclude either party at any time during the call.

Setting up

Dial first number* RECALL
Wait for tone then dial second number* RECALL 3
To talk to two callers separately, press 2 instead of 3 when the second call answers. If you want to switch between the two callers, press RECALL, wait for the dial tone, then press 2

Ending the call

Hang up

Ending the first call only

RECALL
Wait for dial tone
Dial 5

Ending the second call only

RECALL
Wait for dial tone 7

NOTE: It does not matter who makes the first call, but the Three-Way Calling End User is required to make the second call. When the Three Way Calling End User replaces the receiver, the other parties cannot carry on talking to each other.

NOTE: Call Waiting does not function when a Three-Way call is in operation.

Three Way Calling is £1.50 per month

Choose to Refuse

Choose to Refuse is a service that enables a user to bar the telephone number of the last answered, incoming call. If the last telephone number that called is to be barred, the User should dial 14258. Choose to Refuse will ask them to press ** (2 x star button) to confirm their requirements. The number that has been barred will then be unable to call. Other numbers can be barred at any time by dialling 14258 followed by the PIN. Choose to Refuse will offer the facility to:

Add a number to your list
Review your barred number list
Change your PIN

Up to 10 telephone numbers can be stored within a personal data store, the eleventh entry will cause the oldest telephone number saved to drop out of the list. The other numbers will then drop down, adding the new entry to the top of the data store.

Choose To Refuse is £2.65 per month

Answer 1571

Answer 1571 is a voice messaging. Answer 1571 diverts incoming calls when there is no reply, or the called line is busy, to a voicemail box. An announcement will instruct the caller to leave a message.

A stutter dial tone advises the user of stored messages which they can then access by dialling 1571 from their home phone. Users cannot access their messages remotely.

Answer 1571 is £1.50 per month.

Level 2 Care

This is the middle level of care, which is chargeable. It allows a fault to be reported at any time, however Heart Telecom will only pick up the fault and begin working on it between 08:30 and 17:30 on working days or Saturdays. Level 2 faults are handled as a higher priority by Heart Telecom compared to Level 1 faults. Heart Telecom will provide a progress update within four hours of the fault being reported.

Level 2 Care is £1.30 per month

Level 3 Care

This is the highest level of care, which is chargeable. Here, a fault may be reported at any time and Heart Telecom will begin working on it straight away. Level 3 faults are handled as a higher priority by Heart Telecom compared to Level 1 and 2 faults. Heart Telecom will provide a progress update within four hours of the fault being reported.

Level 3 care is £3.30 per month