0845 644 0611
ISDN2 Line Rental Features & Price List
Heart Telecom is able to provide any feature available from BT Openreach to our customers. The most common features are described below.
| Feature | Description |
|---|---|
| Calling Line Identity Presentation (CLIP) £2 per month |
This service allows the called customer to receive the caller's line identity (telephone number) before answering the call. The called party will only receive this information if the calling party has agreed to send their number (CLI). |
| Calling Line Identity Restriction (CLIR) £2 per month |
Customers can request that their identities (telephone numbers) are not released at any time. This service is available free of charge when ordered with the ISDN2e line. |
| Connected Line Identity Presentation (COLP) £2 per month |
Allows you to confirm that the number you have dialled is the number you are connected to and that you have not been forwarded to another location. Activation/deactivation of this facility is not available on a per call basis. |
| Connected Line Identity Restriction (COLR) £2 per month |
You can ask for your telephone numbers not to be released to callers. Please note that activation/deactivation of this facility is not available on a per call basis. |
| Call Forwarding of Voice and Data Calls (Admin set up only) Unconditional On All Calls £2 per month |
All calls incoming to the diverting group of lines are immediately diverted to the directory number that was nominated to receive the diverted calls |
| Call Forwarding of Voice and Data Calls (Admin set up only) On Busy £2 per month |
Diversion/Forwarding on Busy is provided so that customers have the opportunity to ensure that any overflow traffic at one location can be answered elsewhere. ISDN2e will forward calls when either all channels are busy or when a specific DDI extension is signalled to be busy by the iSPBX. |
| Call Forwarding of Voice and Data Calls (Admin set up only) On No Reply £2 per month |
Provision of Diversion/Forwarding on Ring Tone or No Reply means that calls will be diverted to a pre-arranged telephone number if the call isn't answered within approximately 20 seconds. |
| Customer controlled call forwarding of Voice and Data Calls Unconditional On All Calls £2 per month |
This is the Call Forwarding option that allows you to control the Call Forwarding service from your PBX / equipment. You can choose to forward all calls, on busy, or on no reply. The forwarded part of the call will be charged to whoever invokes the Call Forwarding facility. You are advised to check that your equipment supports the relevant Call Forwarding service offered. Call Forwarding on ISDN2e allows both voice and data calls to be forwarded. |
| Customer controlled call forwarding of Voice and Data Calls - On Busy £2 per month |
This is the Call Forwarding option that allows you to control the Call Forwarding service from your PBX / equipment. You can choose to forward all calls, on busy, or on no reply. The forwarded part of the call will be charged to whoever invokes the Call Forwarding facility. You are advised to check that your equipment supports the relevant Call Forwarding service offered. Call Forwarding on ISDN2e allows both voice and data calls to be forwarded. |
| Customer controlled call forwarding of Voice and Data Calls - On No Reply £2 per month |
This is the Call Forwarding option that allows you to control the Call Forwarding service from your PBX / equipment. You can choose to forward all calls, on busy, or on no reply. The forwarded part of the call will be charged to whoever invokes the Call Forwarding facility. You are advised to check that your equipment supports the relevant Call Forwarding service offered. Call Forwarding on ISDN2e allows both voice and data calls to be forwarded. |
| Call Deflection (CD) £2 per month |
Allows you to respond to an incoming voice or data call by deflecting the call to another number without answering it. The "forwarded to" number must be able to accept the calls, for voice calls any normal number that accepts incoming calls (such as a mobile phone or analogue exchange line) can take the call. The ability to use this service is dependent upon your equipment. You can control the criteria that determines which calls are forwarded, for example on the basis of who the call is from, who it is made to, the call type etc. |
| 20 Octet Sub Addressing £2 per month |
Sub Addressing (also known as Network Address Extension) For ISDN2e this would apply to equipment that supplies ISDN 2e ports to the user. This allows the caller to select a destination, device or end-point beyond that indicated by the called national number (for example a process in a host computer or a device connected to a LAN, or individual devices connected to an ISDN 2 port). Assuming your equipment supports this facility, the caller may send his calling sub address but the called party must have CLIP to receive this facility. |
| Caller Redirect £12 per month |
Caller Redirect is a service provided at the End User's local exchange that informs incoming callers of the called party's new telephone number. When an End User ceases service and takes up service elsewhere, or has a line renumbered, Caller Redirect will refer callers to the new number (the caller is not charged for the call). |
| DDI £0.40 per number per month |
Allows you to use ISDN 2e for all your office communications. For example, you could group your ISDN 2e lines together and use hunt groups and line hunting when they're connected to a phone system. If you had three ISDN 2e lines (i.e. 6 channels), you could have 10 numbers associated with each one, which adds up to a possible total of 30 different extension numbers. One of those numbers could then become a central number for customers to call. The other 29 could serve as personal extension numbers, so that regular customers could contact individuals directly, without having to go through your switchboard. |
| Presentation Number £3 per month |
Presentation Number is a service that allows users to specify a telephone number for the Calling Line Identity (CLI) on outgoing calls, which may be different to the main telephone number. |
| Anonymous Call Reject £2 per month |
This can be used where the caller(s) are withholding their CLI. It will prevent most calls with CLI Withheld being made to the number selected. Users should be cautioned, however, that it is likely to stop other people they would be happy to speak to from phoning them (e.g. doctors, hospitals and numerous other large organisations). ACR will not reject International Calls. |
| Multiple Subscriber Numbering £1 per month |
Allows you to have up to 10 directory numbers allocated to the digital service on ISDN 2e, so you could advertise different telephone numbers for fax, video, telephone and data devices. This option is highly recommended if you're connecting more than two digital devices to ISDN 2e. Important: Your terminal equipment must be able to support the Multiple Subscriber Numbering service, as individual directory numbers will need to be programmed into the equipment. The total number of telephone numbers available on ISDN2e is 10 . |
| Call Waiting and Call Hold £2 per month |
These services are provided together and are similar in functionality to Call Waiting and Call Hold on normal analogue phone lines. The functionality for these services is controlled by your equipment, be that an ISDN phone, Terminal Adapter, Router or ISDN Card, so you must make sure any equipment you have connected to the digital sockets supports Call Waiting and Call Hold and is set-up correctly. Call Hold allows you to switch between calls without losing either call. These calls can be incoming or outgoing. Call Waiting alerts you to another voice or data call trying to get through and gives you the option to take that call. Call Waiting is able to keep up to four voice or data calls waiting for a limited time and the called party is able to accept any one of those calls. |
If you use Customer Controlled Call Forwarding, you will be charged for the forwarding part of calls.
All prices exclude VAT
